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Orchid utilizes a network of over 5000 collection sites worldwide.

Orchid Cellmark holds multiple accreditations from various organizations and adheres to the standards of each accrediting organization. Compliance by our laboratories to these accreditation requirements provides assurance to our clients that test results provided by Orchid Cellmark are of the highest quality. Clink on the links above to learn more about our accreditations.
Terms of Use

Consumer DNA Testing Terms of Use


This web site is owned by Orchid Cellmark Inc. Through your access to and use of this web site, you accept, without limitation or qualification, the terms and conditions set forth below. Please review the following terms and conditions concerning the use of our web site. By accessing and using any information and/or materials from our web site, you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions from time to time at our sole discretion. If you do not agree with these terms and conditions, do not use our web site. In the case of any violation of these terms and conditions, we reserve the right to seek all remedies available by law and in equity for such violations. These terms and conditions apply to all visits to our web site.

Refund Policy

All DNA tests are subject to a minimum non-refundable deposit of $100 per case in order to schedule specimen collection appointments in a court ready test or to send out specimen collection kits in a curiosity test. Full payment for services is required prior to laboratory testing and release of results. Non-standard, non-cheek swab samples may be tested for a non-refundable surcharge listed on our Services and Fees page. Fees received and held by Orchid for any period longer than 6 months are non-refundable.

Delivery Policy

Court Ready Test - Once we have received your order, our Scheduling Department will contact all tested parties within 24 to 48 hours to arrange for a specimen collection appointment. Appointments will be typically take place anywhere from 24 hours up to 1 week after receipt of your order, at a time that is convenient for you and for the collection site. The results for a routine (i.e. mother, child and alleged father) test will typically be available within 3-5 days from the receipt of the last sample for the case in our testing laboratory. Results from non-routine cases (i.e. motherless, kinship, cases with mutations) may take longer. Results will be mailed via USPS unless the customer has paid for expedited delivery. Results will not substantially be provided over the phone.

Curiosity Test – Once we have received your order, we will send specimen collection kits to each party indicated on the application form. Kits will be sent by Priority mail or overnight courier, as indicated and paid for, on your order form. The results for a routine (i.e. mother, child and alleged father) test will typically be available within 3-5 days from the receipt of the last sample for the case in our testing laboratory. Results from non-routine cases (i.e. motherless, kinship, cases with mutations) may take longer. Results will be mailed via USPS unless the customer has paid for expedited delivery. Results will not substantially be provided over the phone.


Orchid Cellmark Inc. will use reasonable efforts to include accurate and up-to-date information on www.OrchidCellmark.com, but Orchid Cellmark Inc. assumes no responsibility for the accuracy of such information it creates or provides from third parties and all such information is subject to change at any time without notice, and we will not be liable in any way for possible consequences of such changes. Orchid Cellmark Inc., its affiliates and collaborators, make no warranties or representations of any kind with respect to any of the information on www.OrchidCellmark.com, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. All users agree that all access to and use of www.OrchidCellmark.com and the content thereof is at their own risk. This web site is provided by Orchid Cellmark Inc. on an "as is" and "as available" basis. Orchid Cellmark Inc. reserves the right to modify this web site including its content, policies, and Terms of Use at any time without prior notice to you. Neither Orchid Cellmark Inc. nor any party involved in creating, producing or delivering www.OrchidCellmark.com shall be liable to any person for any direct, incidental, special, consequential, indirect or punitive damages arising out of access to, use of, reliance on or inability to use www.OrchidCellmark.com, or any errors or omissions in the content thereof.

Information Provided by Users

Orchid Cellmark Inc. does not sell, share or otherwise transfer to third parties any of the customer or user details collected via this web site. Orchid Cellmark Inc. will protect the data held on individuals and companies in accordance with its customary business practices. The only exceptions would be where recognized law enforcement agencies of the United States formally request such information or if the information is required in stopping or preventing ongoing network abuse or criminal activity by an individual or company.

This web site uses cookies to track users clicking through to the site. Other features of this web site also use cookies for functionality but these are not linked to personally identifiable information. No third party cookies are placed or read by our site for use by advertising networks or for any other purpose. This web site records logs of users visiting the site in order that these may be analyzed for statistical purposes. As with most such statistics systems, information on IP’s of users visiting the site, referrers and other such data is recorded and stored.

Your payment and personal information are safe. Our Secure Sockets Layer (SSL) encryption software is one of the industry standards and among the best software today for secure commerce transactions. It encrypts all personal information, including name, credit card number, mail and email address as well as phone number, so that it cannot be read over the internet. On our final order confirmation page, we reveal only the first and last four digits of your credit card.

Any and all information provided by you to Orchid Cellmark Inc. that is not personal information including but not limited to, web information (such as navigation trends, hits per page/per user and time allocation), communications, questions, comments, ideas, know-how and materials shall be deemed to be non-confidential and non-personal. As such, Orchid Cellmark Inc. and its affiliates may reproduce, use, disclose, and distribute such non-confidential information for any purpose whatsoever. Any personal information in electronic communications to this web site is governed by this web site's Privacy Policy. Orchid Cellmark Inc. is committed to the protection of children's privacy, security, and safety. This web site is created for an adult audience and is not designed or intended to attract children in any way. Orchid Cellmark Inc. does not knowingly solicit, collect, or accept any information from children on this web site.

If you cannot agree with this policy, please do not use our service.

Intellectual Property

Documents published by Orchid Cellmark Inc. on www.OrchidCellmark.com may not be copied other than for non-commercial individual reference, with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed.

All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Orchid Cellmark Inc., its affiliates, related companies or its licensors or joint venture partners. However, the trademarks of other parties may also be referenced herein as is apparent from the usage of any such marks. The use or misuse of these trademarks or any other materials provided hereunder, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Orchid Cellmark Inc. trademark or copyright.

Further, please be advised that Orchid Cellmark Inc. actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

Hyperlink Sites

This web site contains hypertext links to other websites ("Hyperlink Sites"). Hyperlink Sites are not web sites of Orchid Cellmark Inc. If you access a Hyperlink Site you do so at your own risk. Orchid Cellmark Inc. does not control or endorse any Hyperlink Site, including its content. Orchid Cellmark Inc. makes no representations or warranties whatsoever as to a Hyperlink Site including but not limited to a Hyperlink Site's availability or its content. To the full extent permitted by applicable law, in no event shall Orchid Cellmark Inc., its affiliates, directors, officers, employees, representatives, and agents be liable for any damages of any kind arising from the use of a Hyperlink Site, including but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Forward-Looking Statements

The information presented on this web site contains forward-looking statements about our business and prospects, such as statements concerning expected research, financial development, results, plans, performance, potential third-party arrangements and other estimates or arrangements relating to our future services, products, business, operations or financial condition. Such statements are based on management's current expectations and are subject to certain factors, risks and uncertainties that may cause actual results, events and performance to differ materially from those referred to in such statements. These risks are identified in Orchid Cellmark Inc.'s Annual Report on Form 10-K for the year ended December 31, 2007, as filed with the Securities and Exchange Commission, and in other filings made by Orchid Cellmark Inc. with the Securities and Exchange Commission from time to time.

Orchid Cellmark Inc. does not assume, and specifically disclaims, any obligation to update any forward-looking statements, and these statements represent management's current outlook only as of the date given.

Governing Law and Jurisdiction

In the event of any dispute between you and Orchid Cellmark Inc. or its affiliates arising under or from these Terms of Use or your use of this web site, such dispute shall be governed and construed under the laws of the State of New Jersey without regard to principles of conflict of laws. Furthermore you hereby agree to submit to the jurisdiction of the courts located in New Jersey.

© Copyright 2002 - 2008 Orchid Cellmark Inc., all rights reserved.