Current Opportunities

Act as the main contact for Spanish sales and customer service calls.  Coordinate all aspects of customer service/assist with telephone sales on a daily basis for paternity accounts according to specific site Standard Operating Procedures.   

Will report to Manager, Private Paternity Sales & Service 

• Communicate with Spanish speaking clients, agencies and brokers.
• Perform daily customer service activities to include: responding to account inquiries, explaining information regarding test options and results according to contract requirements. 
• Act as the main contact for Spanish sales and customer service calls. Assist with overflow of sales calls and coordinates necessary resources to ensure a positive sales outcome.
• Assist with direct mail marketing campaigns and any other special projects as requested by management.
• Resolve customer concerns utilizing in-house resources.
• Provide the customer with written information as needed.
• Refer technical inquiries to appropriate staff and ensure that proper follow up occurs.
• Interact with Accessioning, Reporting and Laboratory staffs.
• Use telephone, computer and fax machine to correspond with customers regarding cases.
• Maintain client confidentiality.
• Maintain excellent customer relationships to ensure customer satisfaction.
• Contributes to and participates in the implementation and continuous improvement process of the Quality Program as it relates to the department.
• May assist with Spanish scheduling request as instructed by the scheduling department.
• May print/fax/mail scheduled appointment information and reports.
• May enter new/changed collection site information into database.

None 

Education:         

• Associates Degree or equivalent preferred.
• Science background helpful.

Experience:

• 6 months to 3 years related experience and/or training preferred.

Technical Skills:

• Ability to use telephone, fax and computer.
• Ability to compare details of written information to computer generated information.
• Ability to read, analyze and interpret instructions, correspondence and contractual requirements.
• Ability to recognize problems and bring them to the attention of a supervisor.
• May be required to travel to customer sites.
• May be required to train specimen collectors.
• Ability to solve problems and deal with variables.

Non –Technical Skills:

• Must have demonstrated ability to communicate fluently verbally and in writing in English and Spanish.
• Attention to detail and concern for impact is essential.
• Assists other departments as necessary.
• Ability to effectively present information to and respond to requests and questions from customers, supervisors and other employees is essential.

• Sedentary walking, sitting and standing
• Handling – seizing, holding, grasping and fingering
• Reaching
• Vision – close vision
• Hearing – telephone

• Office environment
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Moderate noise level

Responsible for providing consistent, high quality support for the general function of the operations laboratory by processing samples for forensic high-throughput contracts according to site specific standard operating procedures. 

May report to: Associate Laboratory Director, Production Manager and Technical Leader or other designee.

• Receive and accession samples; return samples at end of testing.
• Performs and follows established procedures as set by quality assurance and safety guidelines.  Performs quality control duties as assigned including participating in proficiency testing.
• Conducts a wide variety of additional procedures as needed in the areas of DNA identification testing based on training received and completed(e.g., punching or cutting samples, extraction, amplification, loading samples, quantitations, and operation of automated equipment).
• Assists in the management of records.
• Makes solutions and reagents.
• Cleans laboratory instruments, refrigerators and freezers.
• Records all observations completely and correctly.
• Operates computers and laboratory equipment used in the laboratory correctly and safely.
• Assists in tracking inventory of all supplies needed in laboratory.
• As part of the Company's ongoing effort to ensure compliance with the provisions of Sarbanes Oxley SEC 404, this position is required to assist the Company in testing the effectiveness of its internal control environment, under the supervision of the Director of Internal Audit. 

None 

Education:

• B.S. or B.A. degree with major is biological science or chemistry.

Experience:

• 0-1 year of laboratory experience

Technical Skills:

• General laboratory skills
• Proficiency in computers

Non-Technical Skills:

• Excellent organizational skills.
• Ability to follow laboratory safety procedures.
• Attention to detail and concern for impact is essential.
• Ability to present information to supervisor and other employees is essential.
• Assists other departments as necessary.
• Good communication skills.
• Professional demeanor.

• Must wear Personal Protective Equipment as required by site specific Standard Operating Procedures.
• Sedentary walking and standing
• Handling - seizing, holding, grasping and fingering of objects, tools and controls
• Reaching
• Vision - close vision 

Responsible for performing DNA Profiling procedures on biological samples for convicted offender database samples according to site specific standard operating procedures.

May report to: Supervisor, Forensics (CODIS), Director of Operations, or other designee.

• Conducts a wide variety of procedures in the areas of DNA identification testing based on training received and completed (e.g. punching or cutting samples, extractions, amplification, loading samples, quantitations, analysis, and operation of automated equipment.
• Receive and accession samples; return samples at end of testing
• Assist in the management of records.
• Prepare solutions and reagents.
• Work in a team processing environment.
• Clean laboratory instruments, refrigerators and freezers.
• Assist in tracking inventory of all supplies needed in laboratory.
• Conducts a wide variety of simple to complex tests in the areas of DNA identification.
• Normally works under general supervision but in time, becomes a specialist in one or more technical areas.
• Shows a high degree of dependability, versatility, judgment and skill in carrying out assigned tasks.
• Records all observations completely and correctly.
• Operates laboratory equipment used in testing procedures.
• Understands, performs, and follows established procedures as set by quality assurance and safety guidelines.
• As part of the Company's ongoing effort to ensure compliance with the provisions of Sarbanes Oxley SEC 404, this position is required to assist the Company in testing the effectiveness of its internal control environment, under the supervision of the Manager or Internal Audit.

None 

Education:

• B.A./B.S. degree in Natural Sciences or Forensic Science.  Undergraduate or graduate course work in biochemistry, genetics and molecular biology are required.
• Additional course work or training covering statistics and/or population genetics is also required.
• Minimum of 6 months to two years experience in DNA laboratory for convicted offender databasing.
• Excellent communication and organizational skills.
• Must meet ASCLD/LAB accreditation requirements.

Experience:

Minimum of 6 months experience in a DNA laboratory for convicted offender databasing and paternity biological relationship testing

Technical Skills:

• Knowledge of computers.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Experience in DNA testing.
• General laboratory skills.
• Knowledge of analysis software.

Non-Technical Skills:

• Good verbal and written communication skills.
• Solid background in biology.
• Attention to detail and concern for impact is essential.
• Ability to present information to supervisor and other employees is essential.
• Assists other departments as necessary.
• Professional demeanor.

• Must wear Personal Protective Equipment as required by site specific Standard Operating Procedures.
• Sedentary walking and standing.
• Handling - seizing, holding, grasping and fingering of objects, tools and controls.
• Reaching
• Vision - close vision and color distinction

• Laboratory Setting
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Occasional exposure to toxic or caustic chemicals under proper safety protocols
• Moderate noise level
• Travel on off hours and weekends.
• Flexible work hours.  May be required to work on off hours and weekends.

Responsible for providing customers with information regarding forensic testing, case submission, presumptive and consultation services, as well as existing case information.

Reports to the Associate Laboratory Director, Operations Director, or other designee

• Performs daily customer service activities to include customer inquiries and requests for forensic testing and consultation services.
• Acts as a liaison between the Sales/Marketing Team, Client and the Forensic Analysts to ensure customer satisfaction.
• Assists with expert testimony scheduling.
• Distributes sales literature to prospective clients.
• Processes customer orders (case submissions) for case reviews.
• Provides assistance to the evidence technician and receptionist.
• Maintains customer inquiry database.
• Understands Evidence Handling SOP and proper evidence seal. 
• Resolves customer concerns utilizing in-house resources and sales team.
• Provides customer with written documentation as needed.
• Provides fundamental technical support to customers regarding case submissions. 
• Responds to discovery requests by compiling required information, preparing cover letters describing information that is or can be provided, and ensuring that discovery packets are transmitted in a timely manner.
• Arranges third party known sample collections for attorneys and their clients.
• Interacts with all Orchid Cellmark Inc. team members to enhance customer satisfaction and process efficacy.
• Uses telephone, computer and fax machine to correspond with customers regarding cases.
• Maintains client confidentiality.
• Contributes to and participates in the implementation and continuous improvement process of the Quality Program.
• As part of the Company’s ongoing effort to ensure compliance with the provisions of Sarbanes Oxley SEC 404, this position is required to assist the Company in testing the effectiveness of its internal control environment, under the supervision of the Director of Internal Audit.

none 

Education:

B.S./B.A. with some science preferred.

Experience:

6 months to 1 year related experience and/or training preferred.

Technical Skills:

• Ability to use telephone, fax and computer
• Ability to compare details of written information to computer generated information
•  Ability to read, analyze and interpret instructions, correspondence and contractual requirements
• Ability to solve problems and deal with variables
• Ability to communicate to technical staff and law enforcement
• Ability to recognize problems, communicate a sense of urgency to senior management and develop a plan of action to meet customer expectations

Non-Technical Skills:

• Good communication/public relations skills
• Strong organizational skills
• Attention to detail, concern for impact and timely follow through is essential
• Assists other departments as necessary
• Ability to effectively present information to and respond to requests and questions from customers, supervisors and other employees is essential

This position is full-time with compensation commensurate with experience.

We offer a positive team-oriented culture with an exemplary benefits package including medical/dental/vision coverage, company-paid life insurance, long-term and short-term disability as well as 401(k) plan with company matching.

Qualified applicants are encouraged to submit a resume and salary history to:

HRDallas@orchid.com

Equal Opportunity Employer

• Sedentary walking, sitting and standing
• Handling: seizing, holding, grasping and fingering
• Reaching
• Lifting: approximately 50 lbs
• Vision: close vision
• Hearing: telephone

• Office environment
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Moderate noise level  

Responsible for providing consistent, high quality support for the general function of laboratory operations by processing samples according to site specific standard operating procedures.

• Conducts a wide variety of procedures in the areas of DNA identification testing based on training received and completed (e.g. punching or cutting samples, extraction, amplification, loading samples, quantitations, and operation of automated equipment).
• Performs and follows established procedures as set by quality assurance and safety guidelines.
• Performs quality control duties as assigned including participating in proficiency testing.
• Receive and accession samples; return samples at end of testing.
• Records all observations completely and correctly.
• Operates computers and laboratory equipment used in the laboratory correctly and safely.
• Assist in the management of records.
• Prepare solutions and reagents.
• Work in a team processing environment.
• Clean laboratory instruments, refrigerators and freezers.
• Assist in tracking inventory of all supplies needed in laboratory.
• As part of the Company's ongoing effort to ensure compliance with the provisions of Sarbanes Oxley SEC 404, this position is required to assist the Company in testing the effectiveness of its internal control environment, under the supervision of the Manager of Internal Audit. 

None 

Education:

B.S. degree with major in biological science, chemistry, or related science.

Experience:

General laboratory skills with working knowledge of laboratory practices.

Prior laboratory experience preferred, but not required.

Mush meet ASCLD/LAB accreditation requirementts.

Successful complettion of training modules and competency tests.

Technical Skills:

General laboratory skills.

Proficiency in Computers

Non-Technical Skills:

Excellent communication and organizational skills.

Ability to follow laboratory safety procedures.

Attention to detail and concern for impact is essential.

Ability to present information to supervisor and other employees is essential.

Assists other departments as necessary.

Professional demeanor.

• Must wear Personal Protective Equipment as required by site specific Standard Operating Procedures.
• Sedentary walking and standing
• Handling - seizing, holding, grasping and fingering of objects, tools and controls
• Reaching
• Vision - close vision

• Laboratory Setting
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Occasional exposure to toxic or caustic chemicals under proper safety protocols
• Moderate noise level
• Flexible work hours.  May be required to work on off hours and weekends.