Current Opportunities

Responsible to provide front desk coverage, basic administrative support to the management staff, and backup support when needed to Case Management, Customer Service and Scheduling Departments. 

May report to Manager, Government & Private Scheduling; or Director, North America Customer Service. 

• Provide telephone coverage throughout the day.
• Route calls to appropriate individuals.
• Greet and provide information to visitors.
• Distribute visitor security badges and oversee proper sign-in of visitors.
• Maintain the cleanliness/organization of the reception area.
• Communicate as required with courier/package services for pick-up of packages and notification when the company is closed.
• Mail sorting and opening.
• Use of LIMS System, including data entry.
• Proofing case files.
• Notarization of case files.
• Printing non-standard reports.
• Assisting with coalition of mass mailings.

None 

Education:

• High School diploma or equivalent.

Experience:

• Minimum of 3 years working in an office environment.

Technical Skills:

• Exceptional telephone and written communication skills.
• Typing proficiency.
• Proficiency in Microsoft Office suite.
• Familiarity with basic office equipment.

Non-Technical Skills:

• Must have exceptional organizational skills and be customer service focused.
• Must be able to maintain a high level of confidentiality.
• Ability to communicate well verbally and in writing with high-level executives.
• Capability to interface well with all corporate and scientific levels.
• Assist other departments as necessary.
• Attention to detail and concern for impact is essential. 

• Sitting for long periods of time
• Vision – close vision
• Hearing – telephone
• Handling – seizing, holding, grasping, and fingering
• Reaching
• Speech – clear articulation
• Lifting and stocking small boxes

• Office environment
• Occasional overtime 

This position encompasses clerical functions in all aspects of daily specimen receipt and case processing , assists in the preparation of case data for final review by doctoral staff, issues results to customers and performs other associated tasks in accordance with  site specific Standard Operating Procedures.  A CDA II will exhibit proficiency and accuracy in all areas including but not limited to:  data entry, invoicing, issuing reports and contribute to all other aspects of departmental functions on a regular basis as assigned. 

May report to Case Management Team Leader, Case Management Supervisor, Paternity Laboratory Supervisor, Supervisor/Manager of Customer Service, Laboratory Director, Associate Laboratory Director, or other designee. 

• Maintain client confidentiality
• Receive specimens for testing
• Verify Package integrity and completeness of Chain of Custody Forms
• Prepare folders for cases
• Verify completeness of case file
• Match new specimens with incomplete cases
• Send cases to the Laboratory
• Ship samples to other labs as required
• Clerical review for paternity casework.
• Copy reports for mailing
• Notarize reports
• Filing
• Perform data entry into Accessioning software for samples received
• Generate invoices in accordance w/ customer billing requirements
• Prepare and issue reports
• Proof information from customer requirements and in-house database.
• Communicate with other employees in a positive, professional manner.
• Contribute to and participate in the implementation and continuous improvement process of the Quality Program as it relates to the department.
• Provide leadership and manage workflow in the absence of the Team Leader, as requested.

None 

Education:

• High School diploma or equivalent is required. 
• Some college coursework helpful.
• Notary preferred or obtained within 6 months.

Experience:

• 2 to 4 years administrative, clerical experience and/or training. 
• Data entry experience required.
• Previous specimen handling/processing experience preferred.

Technical Skills:

• Ability to work with numbers on a sequential basis without transposition.
• Ability to read and interpret documents such as Chain of Custody.
• Ability to compare details of written information to computer generated information.
• Advanced computer skills with a sound knowledge of Microsoft applications.
• Ability to recognize problems and bring them to the attention of a team leader or supervisor.
• Ability to operate general office equipment (i.e. copier, fax, computer).
• Intermediate math skills.

Non-Technical Skills:

• Attention to detail and concern for impact is essential.
• Ability to multi-task.
• Ability to present information to supervisor and other employees is essential.
• Assists other departments as necessary.
• Ability to assess work flow and prioritize tasks in a manner that is productive for the entire department. 

• Must wear Personal Protective Equipment as required by site specific Standard Operating Procedures
• Sedentary walking and standing
• Handling – seizing, holding, grasping and fingering of objects, tools, and controls
• Reaching
• Vision – close vision and color distinction 

• Clerical / laboratory setting
• Minimal exposure to toxic chemicals under proper safety protocols
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Moderate noise level 

Under the direction of the Laboratory Director, this position is responsible for all technical aspects of the laboratory and for adherence to standards and guidelines established by accrediting bodies and regulatory agencies by providing expertise and direction to ensure that all technical staff are competent to perform their duties. 

May reports to Manager, Paternity & Laboratory Director; Manager, Paternity & Sr. Laboratory Director;  or Director of Operations.

• Reviews paternity cases prior to issue under the site specific Standard Operating Procedures.
• Reviews internal and external proficiency results.
• Participates in routine Director assessments to demonstrate technical expertise
• Responds to the technical needs of the laboratory.
• Must be well versed in laboratory function and processes to ensure that the laboratory is in compliance with all accrediting bodies and regulatory agencies.
• Involved in the development and implementation of all Standard Operating Procedures.
• Communicates with all employees in a positive professional manner.
• Contributes to and participates in the implementation and continuous improvement process of the Quality Program as it relates to the department.
• Maintains client confidentiality.
• Provides continuing education to technical staff on a routine basis.
• Responsible for obtaining relevant continuing education to remain in compliance with accrediting agencies.
• Serves as an expert witness in paternity cases as required as needed.
• Routinely interfaces with clients to explain reported results as needed.

None 

Education:

• Doctoral degree in Biological Sciences

Experience:

• Advanced training in Parentage Testing.
• Experience in a Paternity Laboratory setting.  Demonstrated experience and expertise in all methods employed in the laboratory.                                              
• Training in laboratory methods and procedures.

Technical Skills:

• Sound knowledge of genetics and identity testing.
• Strong interpersonal skills are essential.
• Ability to communicate clearly verbally and in written form.
• Ability to write, read and interpret documents such as safety rules, operating instructions.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages to practical situations.
• Ability to integrate data to discover testing patterns for interpretation.
• Ability to use deductive reasoning skills to solve highly complex pedigrees.
• Ability to use computer for data analysis.

Non –Technical Skills:

• Attention to detail and concern for impact is essential.
• Ability to present information to other employees is essential.
• Strong organizational and operational planning skills.
• Assists other departments as necessary.

• Must wear Personal Protective Equipment as required by site specific Standard Operating Procedures.
• Sedentary walking and standing
• Handling – seizing, holding, grasping and fingering of objects, tools and controls
• Reaching
• Vision – close vision and color distinction

• Laboratory and Office Setting
• Possible exposure to Blood Borne Pathogens under proper safety protocols
• Occasional exposure to toxic or caustic chemicals under proper safety protocols
• Moderate noise level

Responsible for assisting with Orchid’s Marketing Campaigns to include outbound calling, direct mail campaigns to prospective customers and assisting with updating Orchid’s web programs.  

Reports to Manager, Private Paternity Sales & Service  

• Make outbound calls to prospective Orchid customers on a daily basis.
• Maintain up-to-date database and files.
• Assist with marketing campaigns as directed by private paternity manager.
• Assist management with developing social media tools on the web such as facebook and twitter to increase Orchid Cellmark web presence.
• Provide administrative support to Paternity Manager and consumer sales team.
• Complete corporate requests for sales material fulfillment to current and potential clients.
• Support call center activities as requested by management.
• Interact with rest of marketing and sales teams on a regular basis in a positive and professional manner.

None 

Education:

• High School diploma required.
• Some college with a background in marketing or business preferred.

Experience:

• 2 – 3 year experience in phone sales
• 2 – 3 year experience in marketing

Technical Skills:

• Excellent oral and written communication skills
• Ability to interpret data and create reports and statistical graphs and charts that accurately depicts data.
• Strong computer skills including e-mail and Microsoft Office products
• Familiarity with all basic office equipment – i.e. copier, fax.

Non-Technical Skills:

• Excellent organizational, communication, interpersonal and customer service skills required
• Strong interpersonal skills are essential
• Attention to detail and concern for impact is essential.
• Ability to multi-task
• Ability to prioritize daily duties
• Telephone skills
• Assists other departments as necessary.

• Must be able to sit for long periods of time
• Sedentary walking and standing
• Light lifting
• Reaching
• Handling-seizing, holding, grasping and fingering of objects, tools and controls
• Hearing – Telephone
• Vision – Close vision 

• Fast paced, professional, office environment.
• Moderate noise level.
• Work is primarily conducted during business hours, but occasional evening, early morning or weekend work may be necessary.
• Some travel may be required. 

Orchid Cellmark Inc. is currently looking for DNA Analysts to support the U.S. Department of Defense overseas.  This position will require 2 weeks of training in Virginia and four months of continuous overseas deployment.   

• Bachelor of Science degree in Forensic Biology or equivalent with at least 6 months of directly relatable experience in the discipline.
• An active security clearance of Secret or higher is preferred.  All candidates must be U.S. citizens.
• Ability to analyze samples, troubleshoot, and make basic repairs to laboratory instruments.
• Demonstrated success with technical capabilities working in either a structured (office/lab) or unstructured (field) environment.
• Demonstrated creative ability to resolve problems; meets client expectations in a timely fashion.
• Proficient PC skills and ability to learn new software and systems.
• Strong problem-solving aptitude. Demonstrated ability to take responsibility for all aspects of job assignments.
• Ability to effectively communicate and interact with technical staff at all levels in a team-based environment.
• Proven ability to train entry-level staff.
• Ability to analyze samples, troubleshoot, and make basic repairs to laboratory instruments.
• Previous  experience working in a law enforcement evidence room.

Interested candidates should send their resume and transcripts to: HRDallas@orchid.com